FAQs
All prices displayed on our website are in USD (United States Dollars). If you are shopping from outside the U.S., your payment provider may apply currency conversion fees based on their exchange rates.
Order Processing & Shipping Timeline
Once you place an order, please allow 24-48 hours for production before your order is shipped.
- Shipping Times: Average delivery takes 7-10 business days, excluding holidays.
- Tracking Information: Tracking numbers will be provided 3-5 business days after your order has been shipped.
If you haven’t received your tracking number after 5 business days, please contact us at support@stuporh.com, and we’ll be happy to assist.
Returns and Issue Resolution
If you're not completely satisfied with your order, we're here to help.
- Change of Heart: You may return your item within 15 days of receiving it. Please note that the item must be unused, in its original condition, and returned at your own expense. Once we receive the item, we’ll issue a full refund.
- Issues with Your Order: If your product arrives defective or damaged, we offer a 100% money-back guarantee. Simply contact us at support@stuporh.com, and we’ll guide you through the return process.
Your satisfaction is our priority, and we’re committed to making it right!
Return Policy
We stand by the craftsmanship and quality of the Stupor Hoodie, ensuring your satisfaction. If your product arrives defective or damaged, we offer a 100% money-back guarantee. Simply return the item within 15 days of receipt, and we will process a full refund of your original purchase.
Important Details for Returns:
- Returns must be shipped at your own expense.
- Include your name and order number with the returned parcel to ensure a seamless process.
- Refunds will be issued upon receipt and inspection of the returned item.
Note: If your package is in transit, you will need to wait for its delivery before initiating the return process.
Order Cancellation
Yes, you can cancel your order without any penalty! However, cancellations must be made before your order has been shipped.
If your order has already been dispatched, you can utilize our hassle-free return process to return the item and receive a full refund.
Incorrect Address Submission
If you’ve entered an incorrect address, don’t worry—there’s still time to fix it. Simply reply to your order confirmation email or contact us at support@stuporh.com to notify us of the correction.
Key Points:
- Address corrections can only be made within 24 hours of placing your order.
- Be sure to double-check and confirm the correct address when notifying us.
- Unfortunately, if the 24-hour window has passed, we won’t be able to issue a refund or update the address.
Act quickly to ensure your Stupor Hoodie reaches you without delays!
Shipping Times
Shipping durations depend on your location, as we ship worldwide from multiple fulfillment centers.
- Standard Shipping: Orders typically arrive within 7-10 business days.
- International Orders: Delivery may take longer if shipped from locations outside the U.S.
We strive to ensure your Stupor Hoodie reaches you as quickly as possible while maintaining the highest standards of care in packaging and delivery.
Need Further Assistance?
We’re here to help! If you have a question that wasn’t addressed, please reach out to us at support@stuporh.com.
For a Faster Response:
- Include your order number in the email.
- Clearly describe the issue or question.
Our team receives a high volume of inquiries, but we’re committed to responding as promptly as possible to ensure your experience is seamless. Thank you for your patience!