Refund policy

We want you to love your Stupor hoodie. If something isn't right, here's how returns work.

Return window
You have 3 days after your item is delivered to request a return. To start a return, contact us at Help@stuporh.com with your order number. Items sent back without first requesting a return will not be accepted. Once a return is approved, your item must be shipped back within 48 hours.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 3 days of delivery at Help@stuporh.com so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sale items and gift cards are final sale and cannot be returned. Because this is a limited, numbered drop of only 43 pieces, exchanges are subject to availability and are not guaranteed once a size sells out.

European Union 14-day cooling-off period
If your order ships into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification, as required by EU law. Your item must still be unworn, unused, with tags attached, and in its original packaging.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, contact us at Help@stuporh.com.